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公式動画＆関連する動画 [Product insights exchange on real-time monitoring]
Discover Zendesk’s vision for a stronger real-time monitoring experience bridging live KPIs and historical data. Watch a demo of omnichannel dashboards, filtering, ticket drill-ins, and enhanced agent insights. Learn about plans for intuitive queue views and actionable alerts to stay proactive. See how Zendesk responds to feedback with flexible customization and AI-powered anomaly detection.
Highlights include:
00:00 Introduction and agenda
04:07 Tools for engagement: Lucidboard
07:51 Feedback we’ve heard from you
17:51 Realtime monitoring home
18:55 Incoming tickets
20:00 Dashboards
24:08 Q&A
43:17 Upcoming product changes and roadmap
47:55 Open discussion
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