American partnered with the Gary Sinise Foundation to honor families of fallen heroes during two weekends of Snowball Express. Among the crew on a Snowball flight departing Washington, D.C., was Captain and Chief Pilot Keith Firmin. A volunteer firefighter for longer than he’s been on the flight deck, Firmin has dedicated both his aviation and first responder careers in extraordinary service to others. Watch how Capt. Firmin worlds came together by flying families to fallen heroes to Disney in the ultimate act of service.

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