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Behind the Scenes at MLB: How Zoom CX Transforms Customer Experience
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MLB loves the big plays, but it's the unsung heroes behind the scenes that make all the difference. Watch how Zoom CX’s AI-first solutions help MLB’s contact center agent ...more
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Zoom Workforce Management (WFM) short-term forecasting leverages historical trends to predict future customer interaction volumes. By incorporating desired metrics for SL ...more
WFM Dynamic Shifts
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Zoom’s WFM Dynamic Shifts allows admins to create shifts that adjust based on changing workforce needs and agent availability. Unlike fixed shifts, which follow a predete ...more
WFM Fixed Shifts
Zoom 2025-03-25 に公開
We cover the process of creating fixed shifts in Zoom's Workforce Management, highlighting how shifts define a weekly pattern of activities and working hours for agents. ...more
Zoom x Team Troye ✨
Zoom 2025-03-13 に公開
From rough drafts to radio-ready— Troye Sivan's team uses Zoom AI Companion to keep ideas flowing, tasks on track, and creativity in sync 🎶
Check out how Troye, Leland, ...more