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Behind the Scenes at MLB: How Zoom CX Transforms Customer Experience
Zoom 2025-03-27 に公開
MLB loves the big plays, but it's the unsung heroes behind the scenes that make all the difference. Watch how Zoom CX’s AI-first solutions help MLB’s contact center agent ...more
Zoom Phone Online Fax
Zoom 2025-03-25 に公開
With Online Fax for Zoom Phone, your business can send and receive faxes using the same Zoom Phone number you already use for calls and SMS—all within Zoom Workplace.
In ...more
WFM Short Term Forecasting
Zoom 2025-03-25 に公開
Zoom Workforce Management (WFM) short-term forecasting leverages historical trends to predict future customer interaction volumes. By incorporating desired metrics for SL ...more
WFM Dynamic Shifts
Zoom 2025-03-25 に公開
Zoom’s WFM Dynamic Shifts allows admins to create shifts that adjust based on changing workforce needs and agent availability. Unlike fixed shifts, which follow a predete ...more
WFM Fixed Shifts
Zoom 2025-03-25 に公開
We cover the process of creating fixed shifts in Zoom's Workforce Management, highlighting how shifts define a weekly pattern of activities and working hours for agents. ...more
Zoom x Team Troye ✨
Zoom 2025-03-13 に公開
From rough drafts to radio-ready— Troye Sivan's team uses Zoom AI Companion to keep ideas flowing, tasks on track, and creativity in sync 🎶
Check out how Troye, Leland, ...more