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How do I create a report on the number of tickets created by users in Explore?
Zendesk   2025-03-28 に公開
  Learn to create a report in Explore showing the total number of tickets created by specific users, including requester details and helpful filters. Timestamps: 00:00 -   ...more
Why can't I access Explore?
Zendesk   2025-03-28 に公開
  Troubleshoot common issues related to accessing dashboards, reports, and the Explore interface. Timestamps: 00:00 - Intro 00:13 - Activate Explore 00:34 - No products ic   ...more
How do I sort my report using Result manipulation in Explore?
Zendesk   2025-03-27 に公開
  Learn to organize your report by using the “Sort” option of the Result manipulation feature in Explore. Timestamps: 00:00 - Intro 00:12 - Access your report 00:39 - Rep   ...more
How do I use ticket triggers in messaging
Zendesk   2025-03-27 に公開
  Use Support triggers to automate actions for tickets created from the messaging channel. Timestamps: 00:00 - Intro 00:33 - Admin Center 00:48 - Create the trigger 00:59   ...more
Workflow: Close tickets created from the email channel
Zendesk   2025-03-27 に公開
  Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails. Timestamps: 00:04 - Intro 00:11 - Create a trig   ...more
Explore recipe: One-touch tickets
Zendesk   2025-03-27 に公開
  Learn how to create a report on tickets that were solved with only one agent reply.   ...more