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Attachment deletion schedules: Automatically remove attachments to manage storage | What’s New
Zendesk 2026-02-24 に公開
Attachments often contain sensitive information — and keeping them longer than necessary can increase risk and storage costs.
Attachment deletion schedules let admins au ...more
Here are the 4 big customer service market shifts of 2026 | Zendesk CTO Adrian McDermott
Zendesk 2026-02-20 に公開
The rules of customer service are changing. Zendesk CTO Adrian McDermott takes us through where the industry, and Zendesk, is headed next.
Zendesk makes customer and emp ...more
AI-powered recommendations: Find and fix stale macros, triggers, and automations | What’s New
Zendesk 2026-02-17 に公開
Over time, triggers, macros, and automations can become outdated, duplicated, or harder to manage.
New AI-powered recommendation types in the Copilot Admin Center help a ...more
What’s New: December 2025 | Zendesk
Zendesk 2026-02-13 に公開
This month, we’re focused on making the Zendesk Resolution Platform more connected and actionable. From AI-driven knowledge management to expanded automation frameworks, ...more
Copilot writing tools | Zendesk
Zendesk 2026-02-12 に公開
See how Copilot writing tools help you reply faster with clear, consistent messages every time: https://zdsk.co/4aw5CLC
Zendesk makes customer and employee service bette ...more
Evaluate AI agents using Zendesk QA scorecards, spotlights, and dashboards | What’s New
Zendesk 2026-02-10 に公開
As AI agents handle more customer conversations, knowing how they perform matters.
AI Agent QA lets teams evaluate AI agent conversations using the same QA tools as huma ...more