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How do I create a report on the number of tickets created by users in Explore?
Zendesk 2025-03-28 に公開
Learn to create a report in Explore showing the total number of tickets created by specific users, including requester details and helpful filters.
Timestamps:
00:00 - ...more
Why can't I access Explore?
Zendesk 2025-03-28 に公開
Troubleshoot common issues related to accessing dashboards, reports, and the Explore interface.
Timestamps:
00:00 - Intro
00:13 - Activate Explore
00:34 - No products ic ...more
How do I sort my report using Result manipulation in Explore?
Zendesk 2025-03-27 に公開
Learn to organize your report by using the “Sort” option of the Result manipulation feature in Explore.
Timestamps:
00:00 - Intro
00:12 - Access your report
00:39 - Rep ...more
How do I use ticket triggers in messaging
Zendesk 2025-03-27 に公開
Use Support triggers to automate actions for tickets created from the messaging channel.
Timestamps:
00:00 - Intro
00:33 - Admin Center
00:48 - Create the trigger
00:59 ...more
Workflow: Close tickets created from the email channel
Zendesk 2025-03-27 に公開
Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails.
Timestamps:
00:04 - Intro
00:11 - Create a trig ...more
Explore recipe: One-touch tickets
Zendesk 2025-03-27 に公開
Learn how to create a report on tickets that were solved with only one agent reply. ...more