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Service Catalog: A central hub for employee requests | Zendesk Product Spotlight
Zendesk 2025-10-27 に公開
Simplify how employees make and manage requests with a centralized Service Catalog. Empower teams to find what they need fast, automate fulfillment, and streamline intern ...more
AI Summit series Copilot
Zendesk 2025-10-27 に公開
Thank you for joining the first session in our AI Summit deep dive series focused on Zendesk Copilot! See how Copilot helps agents and admins work smarter and faster by g ...more
Approvals: Streamline compliance with built-in workflows | Zendesk Product Spotlight
Zendesk 2025-10-23 に公開
Simplify your approval process with Zendesk Approvals — built directly into the ticket view for faster, more compliant decision-making. Now, managers and agents can appro ...more
Real-time QA: Improve support quality before issues escalate | Zendesk Product Spotlight
Zendesk 2025-10-23 に公開
Turn QA into a proactive safety net. Real-time QA surfaces signals like churn risk, unresolved issues, or vulnerable customers during live conversations, so agents and su ...more
Real-Time Monitoring: Track performance as it happens | Zendesk Product Spotlight
Zendesk 2025-10-23 に公開
Keep a pulse on operations with live dashboards that surface key metrics and anomalies. Real-Time Monitoring helps you spot issues early, optimize staffing, and maintain ...more
Copilot for Voice: Get live AI guidance on calls | Zendesk Product Spotlight
Zendesk 2025-10-23 に公開
Give agents real-time coaching and after-call guidance with Copilot for Voice. This AI-powered assistant helps resolve customer issues faster and improves consistency acr ...more