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How to enable generative search in the help center
Zendesk   2025-10-03 に公開
  Learn how to set up generative search that offers AI generated answers as a summary of your help center content. Timestamps: 00:00 - Intro 00:41 - Knowledge admin 00:52   ...more
Zendesk Deep Dives Measuring the impact of AI on your business
Zendesk   2025-09-30 に公開
  Discover how to unlock the full potential of Zendesk AI with powerful analytics insights. This session reveals how to measure adoption, prove ROI, and improve AI-powered   ...more
Open LMS uplevels customer success with Zendesk | Zendesk customer story
Zendesk   2025-09-26 に公開
  Open LMS, a leading provider of open-source learning management solutions, runs its business on Zendesk. In this video, Sean Tierney, Vice President of Customer Success,   ...more
State of Tennessee improves citizen support with Zendesk AI & QA | Zendesk customer story
Zendesk   2025-09-26 に公開
  The State of Tennessee’s Department of Benefits Administration faced fragmented systems where calls, emails, and even faxes were handled manually across disconnected chan   ...more
Choosing which tickets benefit from Copilot auto assist suggestions | Zendesk
Zendesk   2025-09-26 に公開
  Once you’ve turned on Copilot auto assist and created a procedure, the next step is making sure it only activates on the right tickets. That’s where tags and triggers com   ...more
Powering Copilot auto assist with Communication Guidelines | Zendesk
Zendesk   2025-09-26 に公開
  With Communication Guidelines, auto assist and rewrite in your tone tools automatically suggest replies that follow your brand’s voice and style. In this quick video, yo   ...more