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Zendesk CX Trends 2026: Lead in the AI era with contextual intelligence
Zendesk 2026-04-03 に公開
AI promised better CX — but 83% of consumers still expect more. Contextual intelligence is the missing link that lets teams deliver smarter, faster, and more meaningful e ...more
Custom intent categories: Tailor intelligent triage to your business needs | What’s New
Zendesk 2026-03-31 に公開
Every business has support issues that don’t fit neatly into prebuilt categories.
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What’s New: February 2026 | Zendesk
Zendesk 2026-03-27 に公開
This month, we’re focused on making the Zendesk Resolution Platform more flexible and easier to manage. From the shift toward AI-powered "agentic" workflows to enhanced g ...more
Sandbox version management: Inspect, compare, and deploy Zendesk configurations | What’s New
Zendesk 2026-03-24 に公開
Managing configuration changes across environments can be risky and time-consuming.
Sandbox version management gives admins a unified way to inspect configurations, save ...more
IT asset management: Track and manage employee devices directly in Zendesk | What’s New
Zendesk 2026-03-17 に公開
Employee support issues often tie back to the devices people rely on every day. But asset details don’t always live where tickets do.
IT asset management in Zendesk give ...more
Zendesk acquires Forethought, introducing self-improving AI agents to lead agentic service era
Zendesk 2026-03-11 に公開
We’re thrilled to welcome the Forethought team to the Zendesk family.
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