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Route tickets to groups based on the support address
Zendesk 2026-01-14 に公開
Learn how to automatically direct incoming support tickets to your groups based on the support email address.
Timestamps:
00:00 - Intro
00:31 - Managing your groups
01: ...more
Zendesk WFM: Initial setup and defining agent work
Zendesk 2026-01-07 に公開
Join Quincy from Zendesk as he walks you through the essentials of setting up Workforce Management. In this first session, learn how to configure admin settings, manage t ...more
Who is the account owner?
Zendesk 2026-01-07 に公開
Learn how to locate and identify your Zendesk account owner from the Admin center.
Timestamp:
00:00 - Intro
00:31 - Contacts page
00:44 - Team members page
Where can I ...more
Webinar : L'expérience employé au coeur des services RH
Zendesk 2025-12-23 に公開
Découvrez comment un grand acteur du retail français transforme leur service RH avec Zendesk et SEIF pour offrir une expérience employé plus fluide, plus rapide et plus e ...more
Resolutions for All | Zendesk
Zendesk 2025-12-19 に公開
At Zendesk, we believe great service is simple. It begins and ends with actually resolving the customer issue, fast.
That’s what modern customer and employee service loo ...more
Workflow: Notify the customer when a ticket is solved
Zendesk 2025-12-19 に公開
Learn how to notify customers when a support ticket is resolved, and edit existing triggers to prevent duplicate emails.
Timestamps:
00:00 - Intro
00:17 - Create a trigg ...more