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  公式動画＆関連する動画 [The Pursuit of Unreasonable Hospitality: Holly O’Neill & Restaurateur Will Guidara]

  BAC
Holly O’Neill, President of Consumer, Retail and Preferred Banking at Bank of America, is joined by Will Guidara, former co-owner of Eleven Madison Park which was named the best restaurant in the world. Will shares his stories from his career and insights into delivering excellent service, building trust and going above and beyond for clients in any industry. 00:00 Intro with Restaurateur Will Guidara 01:04 Getting into hospitality 02:43 Early experience & lessons in service 05:13 Unreasonable Hospitality 07:34 Success of Eleven Madison Park 16:08 Hospitality at scale 20:00 Establishing trust 22:19 Focusing on people and experiences in the age of AI 26:38 Tips for building strong customer connections 33:09 Recognizing your team’s hard work 36:46 Outro #CustomerService #CX #Restaurants #Hospitality #Leadership
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