The AI race isn’t about who starts first, it’s about who gets value fastest. In this episode of the AI First Podcast, Box Chief Customer Officer Jon Herstein sits down with Box CIO Ravi Malick to zoom in on the biggest insights from a year of conversations with forward-thinking CIOs and technology leaders. They reflect on what it really takes to move from AI hype to impact, from laying the groundwork with structured content and scalable governance, to building trust, navigating cultural resistance, and measuring value in a way your CFO will actually buy into. You’ll hear sharp insights from guests across industries including real estate, healthcare, financial services, and higher ed, all focused on putting AI to work across content and knowledge workflows.

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