Love's Travel Stops manages 1 million SAP-generated documents a month, see how Box made that content searchable, shareable, and scalable across 650+ locations. Love's Travel Stops is one of the largest family-owned travel stop companies in the United States, operating 650 stores and serving professional drivers nationwide. At that scale, document management isn't a back-office concern, it's a core operational challenge. Their ERP system, SAP, generates approximately 1 million documents every month. For years, those documents lived in an on-premise content management solution, with metadata locked inside SAP and largely inaccessible to other systems across the business. The team needed a cloud-based solution that could do more than store files. They needed content that could be leveraged not just by SAP, but by every other system in their technology ecosystem, one that was scalable, highly available, and built for the uptime demands of a 24/7 operation serving professional drivers across the country. In this video, Love's Travel Stops shares how they migrated their document infrastructure to Box and what that shift has made possible. What changed with Box: When Love's Travel Stops moved to Box, metadata that had previously been siloed inside SAP became shareable across applications. Teams and systems could now query directly for the document they needed, without navigating through SAP first. That interoperability unlocked two immediate, high-value use cases. The first: centralizing all credit-related documents in Box, making them easily searchable and accessible to the right teams. The second: collecting bill of lading documents from more than 40 terminals and organizing them so they can be searched by metadata, including which driver delivered for a specific customer within a defined date range, and shared directly with customers who are buying from Love's. That metadata-driven query capability is a meaningful operational upgrade. Instead of manually tracking down delivery records across terminals, teams can surface the exact document they need in seconds. The broader impact on IT: Perhaps the most significant shift described in this video is what Box enabled for the IT team itself. Before, the team spent significant time and resources managing the infrastructure around document storage and integration. With Box handling the scalability, availability, and content management layer, the team shifted from infrastructure maintenance to solution delivery, actively building and scaling new use cases across the business rather than keeping the lights on. The team is also exploring inbound integrations into SAP using Versa File integration, which would bring vendor-submitted documents directly into downstream SAP processing, further reducing manual handling and extending the value of the Box platform. Key takeaways for enterprise IT and operations leaders: → A cloud content platform can unlock metadata that ERP systems generate but can't share → Organizing documents for metadata-driven search creates direct value for customers, not just internal teams → Freeing IT from infrastructure management accelerates the pace of new use case delivery FAQs Q: Why did Love's Travel Stops move away from their on-premise content management solution? A: Their on-premise solution stored documents but kept metadata locked inside SAP, making it difficult for other systems to access content. They needed a cloud-based solution that was scalable, highly available, and able to share content and metadata across their broader technology ecosystem. Q: How does Love's Travel Stops use Box for bill of lading documents? A: They collect bill of lading documents from more than 40 terminals into Box and organize them so they are easily searchable. Using metadata, teams can query by which driver delivered for a specific customer within a defined date range, and share those documents directly with customers. Q: What happened to the metadata that was previously locked in SAP? A: With Box, Love's Travel Stops was able to diversify that metadata and share it with other applications — so teams and systems can query Box directly to find the document they need, without going through SAP first. Q: How did Box change the role of the IT team at Love's Travel Stops? A: Before Box, the IT team spent significant time managing the infrastructure around document storage and integration. With Box, they shifted to delivering solutions — actively building and scaling new use cases across the business rather than maintaining infrastructure. Q: What future integrations is Love's Travel Stops exploring with Box? A: They are looking at inbound integrations into SAP using Versa File integration, which would bring documents sent by vendors directly into downstream SAP processing — reducing manual handling and extending the value of their Box deployment.

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