Secure AI for government case management starts with connecting unstructured content to Salesforce. See how Box + Salesforce deliver FedRAMP High-authorized AI workflows for public sector agencies. → Box for federal government: https://www.box.com/industries/government-federal Government agencies face a critical challenge: 90% of their documents live in unstructured formats: PDFs, videos, forms, images, scattered across disconnected silos. When that content lives outside the CRM, AI can't access it securely, and knowledge workers spend more time managing files than closing cases. This video shows how Box and Salesforce solve that problem together. Box serves as the intelligent content layer, FedRAMP High and DoD IL4 authorized, that connects unstructured government content directly to Salesforce, enabling secure AI workflows without rebuilding your security model or duplicating data. You'll see a full investigative case management demo following a passenger train derailment investigation, from case creation through final report delivery. The demo covers how Box automatically provisions a compliant workspace when a case is created in Salesforce, how external parties submit evidence securely through Box file request links (no unsecured file shares, no size limits), how AI-driven auto-classification tags every uploaded document, including PII detection across PDFs, images, and video, and how Box Extract uses agentic reasoning to pull structured metadata from witness statements and map it directly to Salesforce case fields with no manual transcription. You'll also see how Salesforce Agentforce calls Box AI to run multi-document queries across the entire case record folder, surfacing discrepancies across witness statements in minutes rather than hours. The investigator reviews AI findings, makes edits, and generates a formal incident report directly from Salesforce using Box Doc Gen. Box Sign captures legally binding signatures with full chain of custody, and the signed document is automatically classified and secured back in the case folder. The outcome: speed (automated intake and AI analysis condenses hours of work into minutes), trust (every AI-generated insight is citation-based and traceable to source documents), and compliance (FedRAMP High, DoD IL4, automatic PHI detection, immutable audit logs, CAC/PIV card authentication, and secure interagency sharing). Box also consolidates what many agencies currently manage across eight-plus separate vendors, file transfer, e-signatures, content storage, document management, forms, doc gen, and generative AI, into a single platform that lives inside the Salesforce experience your team already uses. FAQs Q: Is the Box + Salesforce integration FedRAMP authorized? A: Yes. Box is FedRAMP High and DoD IL4 authorized, and the integration is built to meet those standards natively, including PHI detection, immutable audit logs, and CAC/PIV card authentication. Q: How does Box handle document classification for government agencies? A: Box automatically classifies all documents upon upload using AI-driven rules. These classifications enforce access controls, retention policies, and watermarking without manual tagging or custom code. Q: Can Box extract data from scanned images and PDFs into Salesforce fields? A: Yes. Box Extract uses agentic reasoning to pull structured metadata, names, dates, numerical data, from complex documents including scanned images, and maps that data directly to Salesforce case fields with no manual transcription. Q: How does Box ensure AI agents only access authorized content? A: All Box AI agents respect permissions set at the file and folder level, enforcing zero-trust principles so agents only act on content the user or case is authorized to see. Q: What types of files can be submitted as evidence through Box? A: Box supports all file types, video footage, images, PDFs, audio, and documents, with no size limitations, submitted through secure Box file request links that route directly to the correct case folder.

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