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公式動画＆関連する動画 [Salesforce and Box on the agentic era & the future of open standards]
As AI rapidly transforms industries, Salesforce is pioneering the next generation of intelligent systems.
Fernando Cerenza, Senior Director of Product Management at Box, sits down with Gary Lerhaupt, VP of Product Architecture of Agentforce at Salesforce, to explore how AI agents are becoming more capable and dynamic. They zoom into the rise of hybrid reasoning from shifting from simple chatbots to complex multi-agent workflows. They also discuss the future of agent ecosystems, including Salesforce’s AgentExchange. Gary also shares insights into open standards, protocols like MCP and A2A, and how they are shaping the future of AI-powered collaboration and security.
Key Moments:
* Defining AI agents: The evolution of agents in Salesforce, becoming more capable with tool calling loops.
* Workflows vs. agents: Transition from chatbots to multi-step workflows, with specialized agents handling complex tasks.
* Open standards and protocols: How MCP and A2A enable agent collaboration and prevent the "walled garden" problem.
* From agent exchange to app store: Salesforce’s Agent Exchange as a marketplace for discovering and integrating agents.
* Looking ahead: Preparing for multi-agent workflows and evolving UX to manage complex systems.
Jump into the conversation:
(00:00) Introduction to Salesforce's Agent Force and the growing role of AI agents
(02:12) The transition from deterministic bots to hybrid AI agents with generative capabilities
(03:15) The shift from simple automation to multi-agent workflows and orchestration
(04:39) Why protocols like MCP and A2A are crucial for agent collaboration
(05:36) Understanding how MCP and A2A complement each other
(07:16) The importance of open-source industry governance and the role of the Agentic AI Foundation formed by the Linux Foundation
(08:52) How open standards prevent the walled garden issue and drive innovation
(10:24) The collaboration between Box and Salesforce in building real-world agent use cases
(12:59) The future of an "app store" for agents and the growing AgentExchange
(13:50) How Salesforce ensures the quality and security of agents in the ecosystem
(15:12) Leveraging observability tools to manage and improve agent performance
(16:48) Preparing IT leaders for the future of multi-agent workflows and platform readiness
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