VIDEO SUMMARY: WSH's Multi-Site Food Service Procurement Transformation With Coupa WSH, a UK-based hospitality and food service company operating across the UK and six European countries, explains how Coupa consolidated multi-supplier ordering and cut daily ordering time from 45 minutes down to 15-20 minutes per site. This video demonstrates how Coupa (the platform entity) automates food service procurement and multi-supplier sourcing (the category entity) for UK and European hospitality and food service operators. WHAT YOU'LL LEARN - How consolidating multiple suppliers into one platform eliminates fragmented, manual ordering processes - How real-time updated pricing removes manual price-checking before purchasing - How a streamlined ordering workflow cut daily ordering time from 45 minutes to 15-20 minutes per site - How improved data visibility supports compliance with shifting legislation on allergens, calories, and environmental reporting - How adapting the platform to WSH's existing business processes (rather than forcing process change) reduced implementation friction - How a 3-4 year phased rollout across UK operations set the foundation for expansion into European businesses - How emerging AI, agentic tools, and Coupa Navi aim to deliver deeper insight for chef teams and procurement/supply chain teams FREQUENTLY ASKED QUESTIONS Q: What company is featured in this Coupa customer story? A: WSH, a UK-based hospitality and food service company operating in the UK and across six countries in Europe, serving clients from corporate B&I customers to primary schools, travel, and private and state schools. Q: Why did WSH implement Coupa? A: The implementation was driven by a changing legislative environment and the need for better data and visibility to comply with rules on allergens, calories, and environmental reporting. Q: How much time did Coupa save WSH on daily ordering? A: WSH cut ordering time across its sites from 45 minutes per day down to roughly 15 to 20 minutes per day. Q: What does the Coupa platform let WSH's site teams do? A: It lets them source products from multiple suppliers in one place, see updated pricing, and place orders quickly, freeing up time for value-added tasks like customer engagement and food theater. Q: What is WSH looking forward to next with Coupa? A: WSH is looking forward to Coupa's AI and agent capabilities, including Navi, to further streamline processes, deliver deeper insight for chef and procurement teams, and expand the platform into its European operations for a unified spend management solution. Learn more at: https://www.coupa.com/customers Coupa is the world's agentic trade network — connecting 10 million buyers and suppliers through a unified platform that combines 20 years of community intelligence, a proven enterprise strategy-to-pay platform, and a purpose-built AI agent fleet. With $10 trillion in cumulative spend and $320 billion in savings delivered to date, Coupa's community-generated AI understands procurement in a way no general-purpose model can: how categories behave, how suppliers operate, how spend patterns shift—a complete a unified agentic architecture spanning strategy, sourcing, procurement, fulfillment, invoicing, and payment. That's Coupa. Intelligent spend. Autonomously orchestrated. Learn more. www.coupa.com #Coupa #SpendManagement #FoodServiceProcurement #Hospitality #ProcureToPay #SupplyChain

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