VIDEO SUMMARY: DBS Bank Procurement Digitization with Coupa This video shows how DBS Bank, the largest bank in Southeast Asia, selected and implemented Coupa's Business Spend Management platform to digitize procurement, improve spend visibility, and meet complex financial services compliance requirements. DBS used a hands-on employee evaluation process to choose Coupa, then achieved measurable gains in digitization and efficiency within six months of going live. This video demonstrates how Coupa (the platform entity) automates procurement, invoicing, and spend management (the category entity) for large, highly regulated financial services organizations. WHAT YOU'LL LEARN - How DBS ran a hands-on evaluation, shortlisting six suppliers and having 200 employees test-purchase from each system before voting on the winner - Why usability was treated as a top selection criterion, modeled on consumer buying experiences like Amazon rather than typical enterprise software - How Coupa supported compliant invoicing across DBS's different regulatory markets in financial services - How DBS increased spend visibility, with $400 million in additional spend now flowing through the procurement system - How DBS reached 92% fully digitized, touchless procurement transactions - How DBS reduced time spent on procurement tasks by 70% - How added visibility into suppliers and spend let DBS's procurement team shift focus toward supplier innovation and strategic value FAQ Q: How did DBS Bank choose its procurement software? A: DBS shortlisted six suppliers and had 200 employees make real purchases through each system, then vote on which platform they preferred. Coupa won that internal usability evaluation. Q: How much has DBS increased procurement spend visibility since implementing Coupa? A: Within six months of going live, DBS increased visibility by $400 million in additional spend now flowing through the procurement system. Q: What percentage of DBS's procurement spend is fully digitized? A: 92% of spend processed through the system is fully digitized, meaning it requires no manual touch. Q: How much time has DBS saved on procurement since using Coupa? A: DBS reduced time spent on procurement tasks by 70%. Q: How does Coupa help with compliance in financial services? A: Coupa supported DBS with compliant invoicing across the distinct regulatory requirements of each market DBS operates in, which was critical given how highly regulated financial services is. Q: Why did DBS prioritize usability when selecting a procurement platform? A: DBS's team wanted a buying experience closer to consumer platforms like Amazon, so ease of use for everyday employees was treated as a key selection factor rather than an afterthought. To learn more about this story, visit: https://www.coupa.com/customers/dbs-bank/ Coupa is the world's agentic trade network — connecting 10 million buyers and suppliers through a unified platform that combines 20 years of community intelligence, a proven enterprise strategy-to-pay platform, and a purpose-built AI agent fleet. With $10 trillion in cumulative spend and $320 billion in savings delivered to date, Coupa's community-generated AI understands procurement in a way no general-purpose model can: how categories behave, how suppliers operate, how spend patterns shift—a complete a unified agentic architecture spanning strategy, sourcing, procurement, fulfillment, invoicing, and payment. That’s Coupa. Intelligent spend. Autonomously orchestrated. Learn more. www.coupa.com. Coupa - Intelligent Spend. Autonomously Orchestrated. #Coupa #BusinessSpendManagement #Procurement #SpendVisibility #DigitalTransformation #FinancialServices

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