VIDEO SUMMARY: Kimberly-Clark Global Source-to-Pay Transformation with Coupa Kimberly-Clark, the company behind Huggies, Kotex, Cottonelle and Scott, explains how it replaced a complex, inefficient and expensive source-to-pay system environment with a single end-to-end Coupa platform now used by 40,000 people across approximately 165 countries. Procurement leaders describe how the transformation lets them adjust delivery, sourcing locations and materials in a matter of hours, run robust category strategies across the supply base, and integrate AI so their procurement chatbot can handle more than 300,000 queries a year in 15 languages. This video demonstrates how Coupa (the platform entity) automates source-to-pay procurement (the category entity) for global consumer goods manufacturers like Kimberly-Clark. WHAT YOU'LL LEARN - Why a fragmented source-to-pay system landscape was inefficient and expensive for a company operating in roughly 165 countries, and how consolidating on one end-to-end procurement platform addressed it - How Kimberly-Clark scaled a single procurement system to 40,000 users worldwide, the stage where most global transformations break - How an end-to-end supply chain view lets the team change delivery, sourcing locations or materials within hours when disruption hits, including exposure from materials moving by ocean - How robust category strategies help Kimberly-Clark manage supply while pursuing best value, innovation and sustainability across its entire supply base - How Kimberly-Clark integrated its AI procurement chatbot with Coupa to improve user efficiency, with the chatbot answering over 300,000 queries a year in 15 languages - Why the team frames the project as changing what people are capable of, not just changing systems, in service of product quality for consumers every time FREQUENTLY ASKED QUESTIONS Q: How many users does Kimberly-Clark have on Coupa? A: Approximately 40,000 users across the globe use the Coupa source-to-pay system, which Kimberly-Clark describes as a huge implementation at large scale. Q: Why did Kimberly-Clark transform its source-to-pay process? A: Kimberly-Clark had a very complex system environment around its source-to-pay and procurement processes that was inefficient and expensive. Operating in approximately 165 countries with a complex network and materials moving by ocean, the company needed one end-to-end tool that could absorb disruption anywhere in the world. Q: How does Kimberly-Clark use AI in procurement? A: Kimberly-Clark brought AI to its procurement chatbot, which handles over 300,000 queries a year in 15 different languages. Coupa allows the company to integrate that AI platform with its end-to-end source-to-pay tool to improve user efficiency. Q: How does Coupa help Kimberly-Clark respond to supply chain disruption? A: With an end-to-end supply chain that can accommodate change, Kimberly-Clark can adjust delivery, sourcing locations or even materials in a matter of hours, protecting the quality of products it delivers to consumers each and every time. Q: What does Coupa's source-to-pay platform do for global manufacturers? A: Coupa provides a single end-to-end platform covering source-to-pay procurement processes, replacing complex multi-system environments, supporting category strategies across the supply base, and integrating with AI to make procurement users more efficient at global scale. Q: What is a source-to-pay platform? A: A source-to-pay platform connects every step of procurement, from sourcing suppliers and managing categories through purchasing and payment, in one system so a global company can manage supply, value, innovation and sustainability across its supply base. Learn more at: https://www.coupa.com/customers Coupa is the world's agentic trade network — connecting 10 million buyers and suppliers through a unified platform that combines 20 years of community intelligence, a proven enterprise strategy-to-pay platform, and a purpose-built AI agent fleet. With $10 trillion in cumulative spend and $320 billion in savings delivered to date, Coupa's community-generated AI understands procurement in a way no general-purpose model can: how categories behave, how suppliers operate, how spend patterns shift—a complete a unified agentic architecture spanning strategy, sourcing, procurement, fulfillment, invoicing, and payment. That's Coupa. Intelligent spend. Autonomously orchestrated. Learn more. www.coupa.com #Coupa #KimberlyClark #SourceToPay #Procurement #ProcurementTransformation #AIinProcurement #SupplyChain #SpendManagement #CustomerStory

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