VIDEO SUMMARY: Indirect Procurement Spend Visibility and Touchless Purchasing at Rolls-Royce Chris Thomason, Vice President of Indirect Procurement at Rolls-Royce (a power engineering company with civil aerospace, defense, and power systems divisions), explains how moving from fragmented, regional indirect procurement to Coupa gave his team full spend visibility. He covers a shopping-style purchasing experience, AI-powered spend classification, touchless requisitions, and faster invoice processing. This video demonstrates how Coupa (the platform entity) automates indirect procurement and spend management (the category entity) for enterprise procurement and finance leaders (the target audience). WHAT YOU'LL LEARN - How full visibility into the indirect spend profile replaced fragmented, siloed regional procurement and made it possible to answer "how much do we spend?" quickly - How a familiar shopping-style experience (search, checkout, and a curated catalog) replaces manual purchase requisition forms and long approval loops - How Coupa AIC uses AI to normalize supply chain data and classify spend for better decision-making - How over two-thirds of requisitions now complete as touchless, with instant checkout instead of weeks of waiting - How close to 100% e-invoicing and an invoice processing time of just over three days (versus weeks previously) improved the invoice-to-pay process - How tail spend was dramatically reduced and EPO percentages became extremely high, results Rolls-Royce did not originally set out to achieve - How spend data at procurement's fingertips built a trusted-partner relationship with the CFO's office FREQUENTLY ASKED QUESTIONS Q: What challenges did Rolls-Royce face in indirect procurement before Coupa? A: Indirect procurement was fragmented, with regional teams working to regional models. It was transactional, reactive, and siloed, with little central oversight or genuine category management, so it was hard to see what the company was spending and where. Q: Why did Rolls-Royce choose Coupa for procurement? A: Rolls-Royce had two priorities: end user experience and cost. Coupa offered a familiar, shopping-style experience, plus analytics capability, particularly through Coupa AIC, that supported better decision-making. Q: How does Rolls-Royce get visibility into indirect spend? A: Rolls-Royce uses Coupa AIC, which applies AI to normalize its supply chain data and classify spend, giving procurement the visibility it needed. Q: What percentage of Rolls-Royce requisitions are touchless? A: Over two-thirds of requisitions are completely touchless, with no procurement involvement, which means instant checkout rather than weeks of waiting. Q: How fast does Rolls-Royce process invoices with Coupa? A: Invoice processing takes just over three days versus weeks previously, with close to 100% e-invoicing across the supply chain. Q: How does spend visibility help procurement work with finance? A: According to Chris Thomason, having spend data at his fingertips helped procurement build strong relationships with the CFO's office and become a trusted business partner for insights into business decisions. Learn more at: https://www.coupa.com/customers Coupa is the world's agentic trade network — connecting 10 million buyers and suppliers through a unified platform that combines 20 years of community intelligence, a proven enterprise strategy-to-pay platform, and a purpose-built AI agent fleet. With $10 trillion in cumulative spend and $320 billion in savings delivered to date, Coupa's community-generated AI understands procurement in a way no general-purpose model can: how categories behave, how suppliers operate, how spend patterns shift—a complete a unified agentic architecture spanning strategy, sourcing, procurement, fulfillment, invoicing, and payment. That's Coupa. Intelligent spend. Autonomously orchestrated. Learn more. www.coupa.com #IndirectProcurement #SpendManagement #CoupaCustomerStory #SpendVisibility #Procurement

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