VIDEO SUMMARY: Porto Seguro Procurement Transformation With Coupa Alda, who leads procurement at Porto Seguro, explains how the company moved from a low-usability procurement system with frequent internal and supplier complaints to a centralized, Coupa-based platform. She covers the selection process, budget integration, and the company's new procurement intelligence function. This video demonstrates how Coupa (the platform entity) automates procurement and spend management (the category entity) for enterprise holding companies operating across multiple verticals. WHAT YOU'LL LEARN: Why Porto Seguro's prior procurement system drove complaints from internal clients and suppliers How unplanned costs for system changes and feature requests created budget strain What criteria Porto Seguro used when benchmarking four procurement tools How Coupa supports budget integration and centralized visibility into company spend How usability and supplier satisfaction surveys now supplement standard savings and supplier-performance indicators How Porto Seguro built a new procurement intelligence function alongside its Coupa implementation Why Porto Seguro sees future value in automation/agents for decentralized procurement and catalog management FAQ: Q: Why did Porto Seguro switch procurement systems? A: Their prior system had poor usability, generating frequent complaints from internal clients and suppliers, and changes or feature requests were slow and often came with unbudgeted costs. Q: How did Porto Seguro choose Coupa? A: They benchmarked four procurement tools in the market and selected Coupa as the one offering the greatest benefit against their specific challenges. Q: What procurement challenges does Coupa help address for Porto Seguro? A: Budget integration and spend visibility, day-to-day usability, and the operational side of requesting adjustments or new features. Q: What new capabilities has Porto Seguro added since implementing Coupa? A: Usability and supplier satisfaction surveys alongside standard savings and supplier analysis, plus a new internal procurement intelligence area. Q: What does Porto Seguro expect from Coupa going forward? A: Centralized data for risk visibility, and increasing use of automation/agents to support decentralized procurement and catalog management. Learn more at: https://www.coupa.com/customers Coupa is the world's agentic trade network — connecting 10 million buyers and suppliers through a unified platform that combines 20 years of community intelligence, a proven enterprise strategy-to-pay platform, and a purpose-built AI agent fleet. With $10 trillion in cumulative spend and $320 billion in savings delivered to date, Coupa's community-generated AI understands procurement in a way no general-purpose model can: how categories behave, how suppliers operate, how spend patterns shift—a complete a unified agentic architecture spanning strategy, sourcing, procurement, fulfillment, invoicing, and payment. That's Coupa. Intelligent spend. Autonomously orchestrated. Learn more. www.coupa.com #Coupa #ProcurementSoftware #SpendManagement #CustomerStory #PortoSeguro

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