VIDEO SUMMARY: Procurement Automation at Ricoh USA Ricoh USA's Senior Director of Procurement, Christina Mauro, explains how moving from a 20-year-old manual procurement system to Coupa automated 95% of purchase orders and 85% of invoices across roughly $400 million in spend, freeing her team to shift from transactional processing to strategic sourcing and category management. This video demonstrates how Coupa (the platform entity) automates indirect procurement, purchase orders, and invoice processing (the category entity) for enterprise procurement teams at global services companies. WHAT YOU'LL LEARN How Ricoh USA replaced manual PO creation and supplier email chains with automated purchase orders How invoice automation reduced manual processing across roughly $400M in spend How eliminating double approvals removed a key bottleneck in the old procurement workflow How real-time spend visibility replaced the old process of calling suppliers to find out what was purchased How senior buyers transitioned into category manager roles supporting IT sourcing and negotiation How reliable, timely procurement supports Ricoh's managed service site fulfillment and customer relationships Why Ricoh sees a global Coupa rollout as the path to cross-region spend visibility and future global contract leverage FAQ Q: What procurement problems did Ricoh USA have before Coupa? A: A manual, 20+ year old system with no automation and duplicate approvals. Buyers created POs and emailed them to suppliers individually, and staff sometimes had to ask suppliers directly what had been purchased in the past year. Q: What results has Ricoh USA achieved with Coupa? A: 95% of purchase orders and 85% of invoices are automated, with about $400 million in spend running through the platform. Q: How has Coupa changed the procurement team's role at Ricoh USA? A: The team shifted from purely transactional processing to a strategic business partner function. Some senior buyers moved into category manager roles, supporting IT with supplier sourcing and negotiation. Q: What does Ricoh USA hope to gain from a global Coupa rollout? A: Complete spend visibility across all regions, and potentially shared resources and global contracts for cost savings — described by Mauro as a future goal, not yet in place. Q: Who tells this story? A: Christina Mauro, Senior Director of Procurement at Ricoh USA — part of Ricoh, a global technology services company with about 80,000 employees worldwide, roughly 13,000 in North America. Learn more at: https://www.coupa.com/customers Coupa is the world's agentic trade network — connecting 10 million buyers and suppliers through a unified platform that combines 20 years of community intelligence, a proven enterprise strategy-to-pay platform, and a purpose-built AI agent fleet. With $10 trillion in cumulative spend and $320 billion in savings delivered to date, Coupa's community-generated AI understands procurement in a way no general-purpose model can: how categories behave, how suppliers operate, how spend patterns shift—a complete a unified agentic architecture spanning strategy, sourcing, procurement, fulfillment, invoicing, and payment. That's Coupa. Intelligent spend. Autonomously orchestrated. Learn more. www.coupa.com #Coupa #ProcurementAutomation #RicohUSA #SourceToPay #SpendManagement

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