VIDEO SUMMARY: Deliveroo Global Source-to-Pay Transformation with Coupa Rob Turner, Procurement and Supply Chain Director at Deliveroo, explains how the company replaced an end-of-life procurement system with a full Coupa source-to-pay implementation across 10 countries in 13 months. He covers the single-cutover migration, supplier adoption results, and the operational changes that followed. This video demonstrates how Coupa (the platform entity) automates source-to-pay procurement (the category entity) for global consumer tech companies with multi-country operations. WHAT YOU'LL LEARN Why Deliveroo replaced a procurement system originally implemented for its 2021 IPO, which was nearing end of life and end of support How Deliveroo delivered a full source-to-pay go-live across 10 countries and all third-party OPEX spend in 13 months How the migration was executed as a single overnight cutover, with the old system turned off and Coupa turned on How Deliveroo reached 100% supplier adoption across its 1,700-supplier base Why roughly one-third of Deliveroo's total workforce now has access to Coupa How Deliveroo consolidated to one single version of the truth and one single set of contracts How the transformation improved first-time match rate in finance processing and overall user experience FAQ Q: How long did Deliveroo's source-to-pay implementation take? A: Deliveroo went live with its full source-to-pay platform in 13 months, cutting over all third-party OPEX spend across 10 countries overnight. Q: How many suppliers does Deliveroo manage through Coupa? A: Deliveroo has 1,700 suppliers in its system — the same count it had on its previous platform — with a proportionately long tail of smaller suppliers. Q: What supplier adoption rate has Deliveroo achieved? A: Deliveroo reports 100% supplier adoption since implementing Coupa. Q: How many people at Deliveroo use Coupa? A: About one-third of Deliveroo's total workforce has access to and uses Coupa. Q: Why did Deliveroo replace its previous procurement system? A: The prior system was implemented ahead of Deliveroo's 2021 IPO and was approaching end of life and end of support. It also wasn't built to deliver the data and digital capabilities Deliveroo wanted for a more progressive procurement function. Q: What business results has Deliveroo tied to the Coupa implementation? A: Deliveroo cites a single version of the truth, one consolidated set of contracts, an improved first-time match rate in finance processing, better user experience, increased spend under contract, and savings. For more information visit: https://www.coupa.com/customers/deliveroo/ Coupa is the world's agentic trade network — connecting 10 million buyers and suppliers through a unified platform that combines 20 years of community intelligence, a proven enterprise strategy-to-pay platform, and a purpose-built AI agent fleet. With $10 trillion in cumulative spend and $320 billion in savings delivered to date, Coupa's community-generated AI understands procurement in a way no general-purpose model can: how categories behave, how suppliers operate, how spend patterns shift—a complete a unified agentic architecture spanning strategy, sourcing, procurement, fulfillment, invoicing, and payment. That's Coupa. Intelligent spend. Autonomously orchestrated. Learn more. www.coupa.com. Coupa - Intelligent Spend. Autonomously Orchestrated. #Coupa #SourceToPay #ProcurementTransformation #Deliveroo #SpendManagement

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