Welcome to Agentforce Demo Day! Discover how to scale your customer experience with autonomous AI in this exclusive Salesforce Agentforce demo featuring SharkNinja (@SharkNinjaStories) As a company launching 25 new products every single year across 39 distinct categories, SharkNinja faced a massive surge in pre-purchase queries, set up journeys, and troubleshooting flows. Real-world data is rarely clean or structured. Watch how SharkNinja built agents that work with unstructured product FAQs and guides, turning everyday product knowledge into instant, accurate answers for customers. UP NEXT: https://youtu.be/936ghp-D7Lw VIRTUAL TRAINING (how to build your own agent): https://www.salesforce.com/plus/experience/agentforce_demo_day_-_how_innovative_teams_ship_ai_agents *Timestamps* 00:00 - SharkNinja Product Category Growth Challenges 01:13 - Unboxing Agent Setup: QR Code Activation Live Demo 02:25 - Passing Model Numbers to Avoid Generic Welcomes 02:45 - Sequential Guided Setup & Help Flows 03:11 - Troubleshooting & Chat Context Persistence 03:56 - Inside Agentforce Builder: Mapping Sub-Agents 04:47 - Adding Determinism with Agent Script 05:11 - Toggling Canvas View to Programmatic Script View 05:46 - Inbuilt AI Assistant for Developer Debugging 06:33 - Managing Unstructured Data in Product Manuals 07:41 - How Intelligent Context Ingests Dense PDFs 08:24 - Verifying Knowledge Chunks & Human-in-the-Loop Reviews *Resources & Links* Read more about how SharkNinja turned product unboxing into a guided conversation: https://www.salesforce.com/blog/sharkninja-agentforce/ How to optimize your data foundations with Data Cloud: https://www.salesforce.com/data/data-cloud Learn more about Agentforce: https://www.salesforce.com/agentforce Explore Agentforce Builder features: https://www.salesforce.com/agentforce/builder Read about Agent Script open-source rules: https://www.salesforce.com/agentforce/agent-script Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe ------------ #salesforce #AgenticEnterprise #DigitalTransformation #AIAgents Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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