Celebrate the 2026 Salesforce Customer Success Award winners and discover how leading organizations are redefining what’s possible with AI. Hear real-world stories of innovation, transformation, and measurable impact from customers putting agentic AI into action. Learn proven strategies for scaling AI, driving business value, and building a successful Agentic Enterprise with Salesforce. Learn more about Salesforce Customer Success: https://www.salesforce.com/services/ Congratulations to the 2026 Salesforce Customer Success Award winners: https://www.salesforce.com/blog/customer-success-awards/ Learn how agentic AI works: https://www.salesforce.com/agentforce/what-is-agentic-ai/ Check out our guide to the Agentic Enterprise: https://www.salesforce.com/agentforce/agentic-enterprise/ Timestamps: 0:00 Introduction to keynote 3:31 The transformation blueprint 5:35 Tottenham Hotspur case study 14:34 The Grout Guy case study 22:41 Sammon's Financial Group 30:27 Florida Prepaid's journey 34:24 Conclusion and closing _______ This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise. Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Facebook: https://www.facebook.com/salesforce Instagram: https://www.instagram.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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