Most AI agents are unpredictable. Two Agentblazers found a way to fix that. In this Agentforce Demo Day session, discover how they use Agent Script to control exactly what their agents do — and when. From multi-agent coordination to seamless human escalation, you'll walk away knowing how to build agents that actually do what you designed them to do. *Timestamps:* 00:00 - Salesforce Agentforce Fan Caddie Overview 01:11 - Architecting Multi-Agent Sub-Agent Systems 01:36 - Personalizing Agent Script with Live User Location Variables 02:54 - Inside Agentforce Builder: Setting Personalization Tokens 04:17 - Deterministic Reasoning for Enterprise Business Segments 05:32 - Agent Script Deep Dive: Script View Configuration 05:54 - Orchestrating Sub-Agents via the Agent Router 07:31 - Building Seamless AI Agent to Human Escalation Paths 09:10 - Context Handoff and Automated AI Case Summaries 10:03 - Core KPIs: Tracking Autonomous Latency and Case Containment UP NEXT: https://youtu.be/3GQf_K42pAg VIRTUAL TRAINING (how to build your own agent): https://www.salesforce.com/plus/experience/agentforce_demo_day_-_how_innovative_teams_ship_ai_agents *Resources & Links* Learn more about Agentforce: https://www.salesforce.com/agentforce Read about Agent Script open-source rules: https://www.salesforce.com/agentforce/agent-script Explore Agentforce Builder features: https://www.salesforce.com/agentforce/builder How to optimize your data foundations with Data Cloud: https://www.salesforce.com/data/data-cloud Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe ------ #Salesforce #AgenticEnterprise #DigitalTransformation #AIAgents #AgentScript Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

 420      16