Welcome to This Month at Salesforce, your brand new, up-to-the-minute overview of all the latest product news, announcements, and innovations happening across the Salesforce ecosystem. Things are moving fast these days with AI, autonomous agents, and coding, and we are here to unpack the what and the why behind these major updates. From the launch of Agentforce Coworker to the flexibility of Headless 360, this episode breaks down exactly what you need to know right now about the future of the agentic enterprise. *In this video, you'll learn how to:* • Transform your business strategy by integrating the newly announced • Agentforce Coworker to automate answers and actions. • Decouple your CRM user interface using Headless 360, allowing your teams to access Salesforce data from any surface or API, or directly in Slack. • Measure the real-world impact of AI agents, with insights into how • Trailblazers are reducing call times and accelerating workflows. • Navigate the shift toward automated systems of engagement by leveraging Slackbot instead of traditional software logins. *Timestamps:* 0:00 - Welcome to This Month at Salesforce 0:45 - Marc Benioff on Coding Agents & AI Innovations 1:50 - Agentforce Coworker & Headless 360 Announcements 2:38 - MIMIT Health: Agentforce Use Cases in Healthcare 7:50 - What is Headless 360? The Tech Explained 10:03 - Engine: AI Agent Governance & Outcomes 12:24 - PenFed Credit Union Agentforce ROI 15:02 - Slackbot & The Future of the Agentic Enterprise *Resources & Links:* Explore Agentforce: https://www.salesforce.com/agentforce/ Explore Headless 360: https://www.salesforce.com/headless/ Read the guide on Agentic AI: https://www.salesforce.com/agentforce/what-is-agentic-ai/ Read the guide on AI Agents: https://www.salesforce.com/agentforce/what-are-ai-agents/ Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe ---------------------- #Salesforce #Agentforce #Headless360 #SalesforceAI #AgentforceCoworker #AgenticEnterprise Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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