Resolve customer issues 24/7 with Casey, the Help Agent. Casey doesn’t just deflect. Casey resolves customer issues across every channel, including voice. Built to go live in minutes, Casey executes complete workflows, hands off seamlessly to human reps with full context, and continuously gets better with every conversation. Every channel. Every workflow. Every customer. This is the next chapter of the agentic enterprise 🚀 Learn how Casey serves up excellent experiences for your customers: https://www.salesforce.com/blog/small-business/meet-your-digital-teammate-for-service-agent/ Explore more help agent resources: https://www.salesforce.com/service/resources/learning-labs-df26/ _______ This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise. Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 #CustomerService Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Facebook: https://www.facebook.com/salesforce Instagram: https://www.instagram.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

 3028      8