Field Service teams are under constant pressure to improve efficiency, but AI can do far more than simply streamline operations. Discover how Salesforce Field Service and AI can help organizations turn service visits into revenue opportunities, reduce administrative work, and deliver better customer experiences. Learn how leading service teams are using AI-powered automation and intelligent workflows to boost productivity, empower frontline workers, and build stronger customer loyalty. Learn more about Agentforce Field Service and Operations: https://www.salesforce.com/service/field-service-management/ Check out our AI in field service guide: https://www.salesforce.com/service/field-service-management/ai-field-service-management-guide/ Learn more about AI agents: https://www.salesforce.com/agentforce/ai-agents/ Timestamps 0:00 The future of field service 4:44 Autonomous scheduling agent 2.0 & autonmous booking 13:36 Customer insights: Senske Operations 19:46 Next-gen dispatch tools 26:03 Customer insights: DIRECTV 32:16 Empowering mobile workers 38:22 Accelerating implementations 38:40 Headless setup skills & Slack form generation demo 43:40 Multilingual voice-to-form data capture _______ This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise. Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Facebook: https://www.facebook.com/salesforce Instagram: https://www.instagram.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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