See how Salesforce is scaling the Agentic Enterprise from the inside out. Hear from Joe Inzerillo and Salesforce leaders on what worked, what broke, and what they’re learning as AI agents expand across the business. Discover the Customer Zero strategies, lessons, and best practices Salesforce is using to operationalize agentic AI at scale — and how you can apply those insights to accelerate your own transformation. • Learn more about Agentforce: https://www.salesforce.com/agentforce/ • Check out our guide to the Agentic Enterprise: https://www.salesforce.com/agentforce/agentic-enterprise/ • See how Agentforce on Salesforce Help enhanced support efficiency: https://www.salesforce.com/agentforce/use-cases/customer-zero/ • Learn more about AI agents: https://www.salesforce.com/agentforce/ai-agents/ Timestamps 00:00:05 - Introduction to Scaling the Agentic Enterprise 00:01:12 - Human Scale vs. Agentic Scale Overview 00:03:37 - 5 Framework Principles for Agentic AI 00:05:53 - Democratizing Building Tools Across Employees 00:10:47 - Rapid Innovation Squads (RIZ) & Slack Code 00:15:54 - Legal Case Triaging & Compliance Transformation 00:21:09 - Agentic SMB Sales & Signals Application 00:31:15 - Scaling Proactive Service & Agent Script Architecture 00:36:40 - In-App Salesforce Help Agent Demo 00:38:06 - Redesigning Jobs & Building a Future-Ready Workforce 00:41:03 - NextGen HR Onboarding & Support Demo 00:43:26 - PenFed Credit Union Case Study & Unified Platform _______ This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise. Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Facebook: https://www.facebook.com/salesforce Instagram: https://www.instagram.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

 8115      14