Welcome to This Month at Salesforce, the show that gives you all the latest product news, announcements, and innovations happening across the Salesforce ecosystem. In this episode, host Shibani Ahuja explores how Agentforce powers autonomous AI agents—including Agentforce Coworker, Slackbot, and Qualified's Piper AI SDR—to automate workflows, qualify sales leads, and transform customer service. Discover how enterprise organizations deploy Agentforce to scale operations, build an agentic enterprise, and achieve measurable business success. In this video, you'll learn how to: • Orchestrate business records, sales pipelines, and customer workflows using Agentforce Coworker. • Search team conversations, files, and connected apps instantly with Slackbot. • Automate 24/7 inbound website lead qualification and meeting bookings using Piper AI SDR. • Overcome deployment challenges like hallucinations and duplicate agents with the Salesforce AI Blueprint. • Scale sales outreach and build multi-million-dollar opportunity pipelines like Batteries Plus. • Lower support case volume and average handle times across enterprise and service operations. • Build custom AI agents without a technical background using free Trailhead learning resources. Did you miss our first episode? Catch it here: https://youtu.be/DS2TayhX0HA Timestamps 0:00 - Intro 1:01 - Agentforce Coworker Capabilities & Business Data 1:38 - Slackbot AI Integration in Slack 2:40 - Demo: Qualified Piper AI SDR & Pipeline Generation 5:57 - Salesforce AI Blueprint & Customer Zero Deployment 7:28 - Case Study: Batteries Plus x Agentforce 11:08 - Ecosystem Unscripted: Agentforce ROI & Handle Time 13:35 - Customer Story: Thames Valley Police Agentforce Case Management 14:34 - Success Story: AWS Trailblazer Agentforce 16:30 - Agentforce in Action Contest Announcement 17:05 - Cannes Lions: AI Data Foundation & Compliance 19:39 - Dreamforce 2026 Registration & Discount Code! Resources & Links Explore Salesforce Agentforce: https://www.salesforce.com/agentforce Talk with Piper: https://www.salesforce.com/ Learn more about Agentforce Coworker: https://www.salesforce.com/agentforce/coworker See Agentforce Coworker in action: https://youtu.be/RKAmQXw6ZlE Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe -------------- #Salesforce #Agentforce #AIAgents #ThisMonthAtSalesforce #AgenticEnterprise #DigitalTransformation #CRM Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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