See how Salesforce helps retailers unify rich customer signals and orchestrate seamless, real-time experiences across every touchpoint. Discover how AI, connected data, and intelligent automation enable retail teams to respond faster to shopper behavior and deliver more personalized customer journeys. Learn how leading retailers are using Salesforce and agentic AI to connect digital and physical experiences, improve customer engagement, and move at the speed of today’s shopper. Learn more about Salesforce for Retail: https://www.salesforce.com/retail/ Timestamps: 0:00 Introduction to AI retail 4:09 Data foundations with Lowe's 7:42 Personalization and marketing 15:25 Omnichannel commerce journey 23:04 Lovesac customer experience 27:41 Proactive service agents 35:02 Agentic commerce with Crocs 43:07 Conclusion and wrap-up _______ This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise. Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Facebook: https://www.facebook.com/salesforce Instagram: https://www.instagram.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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