How do you scale wish granting without losing the magic? Hear from the Make-A-Wish UK COO about how an Agentforce-powered Wish Matching Agent is transforming the way wishes are granted. Explore how AI agents can support the wish-matching process while helping Make-A-Wish UK scale its work. Learn more about Agentforce: https://www.salesforce.com/agentforce/ Check out our AI agents guide: https://www.salesforce.com/agentforce/ai-agents/ Timestamps 00:00:00 - Introduction to Make-A-Wish UK and Salesforce Partnership 00:01:24 - Granting Wishes at Scale with Agentic AI 00:05:24 - Origin of Make-A-Wish and Global Footprint 00:08:56 - Salesforce Accelerator Program for Nonprofits 00:12:30 - How Agentforce Powers the Agentic Fairy Godmother 00:15:02 - Summarizing Complex Wish Data with AI 00:16:57 - Matching Donor Resources and Gifts in Kind 00:20:20 - Empowering Children with Agency Through Technology 00:23:35 - Moving Nonprofits from Scarcity to Solutions 00:26:33 - Impact Stories: George’s Wish Experience 00:29:15 - Leadership Advice for Developers and Nonprofits _______ This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise. Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Facebook: https://www.facebook.com/salesforce Instagram: https://www.instagram.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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