Texas DPS helps millions of Texans with driver licenses and ID services, but just 61 employees were fielding 25,000 calls a day. Texas DPS needed a way to provide service at scale and built Agent Sheri, a bilingual AI agent grounded in Data 360. Agent Sheri now handles over 50% of interactions, day or night, in English or Spanish. Citizen interactions handled: up 105%. See how Texas DPS is transforming citizen service at scale with Agentforce. Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Agentforce #AgenticCRM #AgenticEnterprise Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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