Discover how Service Cloud brings humans and AI agents together to deliver faster, more proactive customer service across every channel. See how Salesforce helps service teams automate routine work, resolve issues more efficiently, and create connected support experiences at scale. Learn how AI-powered service can help teams anticipate customer needs, improve agent productivity, and deliver more consistent experiences across digital and human touchpoints. Learn more about Service Cloud: https://www.salesforce.com/service/ Improve your service team productivity with AI for Customer Service & Support: https://www.salesforce.com/service/ai/ Check out our guide to AI agents: https://www.salesforce.com/agentforce/ai-agents/ Timestamps 00:00:05 - Salesforce Service Cloud Keynote Introduction 00:03:32 - 4 Steps to Unifying Customer Experience 00:08:33 - Casey Help Agent Setup & Voice Demo 00:13:46 - Agent Optimizer & Outcome-Based Pricing 00:17:36 - Customer Spotlight: CVS Caremark & Agentforce 00:22:56 - Service Rep Agentic Console Walkthrough 00:28:36 - Customer Spotlight: Canada Goose Hybrid Workforce 00:32:54 - Service Command Center & AI Workforce Management 00:37:10 - AI Force Conversational Admin Setup 00:42:22 - ServiceBlazer Community & Golden Hoodie Award _______ This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise. Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Facebook: https://www.facebook.com/salesforce Instagram: https://www.instagram.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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