As the largest bank in Latin America, Itaú Unibanco serves more than 70 million customers across 18 countries through a rapidly growing portfolio of digital services. As part of a broader cloud modernization initiative, the bank needed a scalable observability strategy to support thousands of applications, increasing telemetry volumes, and rising expectations for availability, performance, and customer experience. With Datadog, Itaú unified logs, metrics, traces, infrastructure, and user experience data into a single observability platform. Engineering teams gained end-to-end visibility across cloud and on-premises environments, enabling faster incident detection, streamlined investigations, and a stronger connection between backend performance and customer-facing journeys. The results have transformed operations at scale. Itaú achieved 100% observability coverage across its cloud environment, reduced incident rates by 40%, and shortened issue resolution times by 35%. By combining AI-powered insights, governance, and petabyte-scale telemetry management, Datadog is helping Itaú modernize with confidence while delivering reliable, customer-centric digital banking experiences.

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