In high-pressure live news and sports environments, where seconds matter and downtime isn't an option, incident response must evolve beyond manual coordination and fragmented signals. As Versant Media spun off from NBCUniversal, they reimagined their incident response model using Datadog Incident Response and Bits AI SRE to enrich incidents with real-time observability data, auto-generate incidents from key signals, and summarize Zoom calls and Slack channels into actionable insights. Sharing lessons learned from operating at scale during critical live events like the Super Bowl, World Cup, and national elections — and share practical insights for turning alerts into actionable signals that reduce MTTR and improve cross-team coordination.

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