Incident investigations take time: understanding what's happening, measuring impact, finding the cause, and fixing the issue. Even with rich observability data, dashboards, and monitors in Datadog, the gap between alert and resolution is time consuming. In this session, Amex GBT’s Nicolas Cortinez (Senior Software Engineer) show how they use Datadog Bits AI SRE to reduce incident resolution time in a complex, large-scale environment. Starting from the on-call reality and why investigations are still hard, he'll walk through a concrete end‑to‑end demo of Bits AI assisting engineers during a real incident. He covers the challenges they encountered, how to handle incorrect analysis and results that are hard to verify, and how Memories and Chat can improve outcomes during a live investigation. You’ll walk away with a cost-conscious, ROI-driven adoption strategy and a step-by-step path for introducing Bits AI to engineering teams, so on-call engineers can focus on what matters most: solving the problem.

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