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公式動画＆関連する動画 [From Alerts to Autonomy: Scaling Incident Management at PUBG with Automation and AI]
Modern game platforms operate across regions, cloud providers, and highly dynamic workloads. At Krafton (maker of PUBG: Battlegrounds), fast-moving teams building player-facing and backend systems faced a key challenge: speed without autonomy creates friction, but autonomy without guardrails creates risk.
Junghun Kim, Lead of the DevOps Team at Krafton, shares how his team transformed incident management from a centralized SRE function into a developer-centric platform powered by Datadog. By combining unified observability, high-signal monitors, and integrated workflows across Datadog Incident Management, On-Call, and Slack, teams can now detect, declare, and respond to incidents with greater ownership.
He explores how automation and AI reduce cognitive load during incidents, from automatically creating context-rich Slack war rooms, to enforcing safeguards such as scale-in prevention, capturing response and change context in the incident timeline, and assisting with postmortem reviews.
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