Flowserve, a global manufacturer with 15,000 employees, uses the Docusign Intelligent Agreement Management (IAM) platform to centralize contracts across 50+ countries. By implementing Docusign IAM, the company saved over 4,500 hours annually and increased profit margins by 30%. Using AI-powered tools like Docusign Iris, Flowserve now automates the review of third-party contracts with AI. Read Flowserve's full Docusign story here: https://www.docusign.com/customer-stories/flowserve-reclaims-thousands-of-hours-and-unlocks-global-visibility-with-the *The Challenge: Fixing Lost Agreements and Fragmented Data* Before partnering with Docusign, Flowserve struggled with agreements that were frequently lost in email chains or physical file boxes. This lack of centralization made it impossible for legal teams to track active agreements across different languages and global entities. Relying on spreadsheets for manual tracking became a high-stakes bottleneck that threatened the company's bottom line. *The Solution: Unifying Contracts with AI and CRM* Flowserve overhauled its agreement processes by integrating Docusign CLM directly with Salesforce. - Salesforce integration: Sales reps manage agreements entirely within their CRM, while final documents sync automatically to both systems. - AI-assisted contract review: Using Docusign Iris, legal teams compare third-party language against internal playbooks to flag deviations and suggest markups instantly. - Centralized transparency: Implementing eSignature and CLM provided full transparency, allowing the team to know where agreements are at all times. - Smart repositories: Flowserve is currently testing Docusign Navigator to create a single, AI-powered home for all executed agreements. *Key Results & Business Impact* - 4,500+ hours saved: Automating tracking with reports and Power BI dashboards eliminated thousands of hours of manual labor. - 30% profit margin growth: Improved visibility into expiration dates allowed Flowserve to renegotiate terms and avoid selling at outdated prices. - Global scalability: Flowserve now manages agreements across 50+ countries. - Enhanced quality of life: Flowserve reports that Docusign functionality makes "everybody's life better". *Video Chapters* 0:00: Bringing solutions to Flowserve 0:18: Lost agreements and pain points 0:36: Achieving full transparency with Docusign 0:46: The future of AI with Docusign Iris 1:00: How Docusign makes life better

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