Discover how GenAI has accelerated Elastic's customer and support efficiency. Built on Elastic’s Search AI Platform, the Support Assistant delivers self-service in-product customer support and capacity gains within our support function. Julie Rudd, VP of Support at Elastic, shares how it speeds up issue resolution by combining generative AI with Elastic’s deep knowledge base. Hear directly from a support engineer how the Support Assistant streamlines case resolution and helps engineers and customers find answers faster. Whether you're a customer or part of the support team, this solution streamlines workflows, improves satisfaction, and helps us deliver smarter, scalable support. Read the case study: elastic.co/resources/article/elastic-support-assistant 00:00 Support without cost growth 00:17 The real challenge: context switching & metadata 00:42 “Search, find, fix, move on” — what users want 01:02 How AI creates capacity and unlocks team knowledge 01:30 AI assistant answers technical support questions (demo) 02:05 Self-improving system: learns from every case 02:30 500 cases deflected (~80% volume) Additional resources: Watch the webinar on Delivering ROI on AI: https://www.elastic.co/virtual-events/microsoft-elastic-support-assistant See how Stack Overflow enhances developer trust with generative AI: https://www.elastic.co/customers/stack-overflow Learn more about Search AI: http://elastic.co/enterprise/search-ai Start the 14-day trial for free! No credit card required: https://cloud.elastic.co/registration Subscribe to Elastic’s Community YT channel: https://www.youtube.com/c/OfficialElasticCommunity Connect with us on social media: LinkedIn: https://www.linkedin.com/company/elastic-co Twitter: https://twitter.com/elastic Facebook: https://www.facebook.com/elastic.co About Elastic Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform — the development platform used by thousands of companies, including more than 50% of the Fortune 500. #Elasticsearch

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