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  公式動画＆関連する動画 [Five9 and CallTower at CX Connect Europe]

  FIVN
Great partnerships make customer experience feel seamless. Bryan Green, Senior Director of Global Alliances at CallTower Inc., joined us to talk about where CX is headed and what Five9 and CallTower are building together. A few takeaways: 🔹 Customers expect to get information quickly and to feel a human touch when they need it 🔹 AI has to do more than provide information; it has to actually solve the issue 🔹 Omnichannel only works when the experience follows the customer from SMS to email to voice, without losing context along the way 🔹 Moving off legacy systems should be simple, with a turnkey solution from day one Watch the full conversation 👇 #PartnerPowered
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