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  公式動画＆関連する動画 [Five9 TAMTorial: Configuring Five9 Data to Report on Agent Attributes]

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In this Five9 TAMTorial, Five9 Sr. Technical Account Manager Pam Adorno walks you through the process of making Agent Station Type and Agent ID call variables (CAVs) reportable within the Five9 platform. Learn how to capture crucial data about the station types your agents are using, whether it's a softphone, WebRTC, or PSTN. This tutorial provides step-by-step instructions for enabling reporting on these variables in both the Five9 Web Admin Console and the classic Java-based administrator application. By following these steps, you can easily add this data to your Call Log reports, gaining deeper insights into your contact center's operations. #Five9 #TAMTorial #ContactCenter #CCaaS #Reporting #AgentID #TechTutorial #ContactCenterManagement #businessintelligence Chapters: 0:00 - Introduction 1:01 - Configuring Reportable Variables in Web Admin Console 1:36 - Configuring Reportable Variables in Java Admin 2:05 - Adding the Variables to a Call Log Report 2:26 - Viewing the Report Results 2:35 - Contact Information
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