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公式動画＆関連する動画 [Using Five9 IVR Reports to Trace Call Paths]
In this Five9 TAMTorial, join Senior Technical Account Manager, Lisa Pifer, as she walks you through creating a custom IVR Path Report. This powerful tool allows you to easily trace a call's complete journey through your IVR script, providing invaluable insights for troubleshooting and optimization.
You will learn:
Report Configuration: How to navigate Five9 custom reporting, select correct data sources, and choose a tabular report layout.
Data Field Selection: The exact fields needed to track call flow, capture module details, and log user inputs.
IVR Troubleshooting: How to filter the report by a specific Call ID to quickly diagnose dropped calls or routing errors.
Call Flow Analysis: How to measure the time callers spend in each IVR step and analyze menu selection trends to improve Customer Experience.
#Five9 #CCaaS #IVR #ContactCenter #TechTutorial #Troubleshooting #CallRouting #CustomerExperience #TAMTorial
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