Dive deep into the future of CX and AI with this insightful conversation from CCW Las Vegas 2026. Juanita Coley (CEO & Co-Founder of Solid Rock Consulting) interviews Jonathan Rosenberg (Five9's CTO & Head of AI), about the groundbreaking concepts powering the next generation of contact center technology. Discover "Humantic," a revolutionary approach that places human intelligence at the core of AI development. Learn how Five9 is leveraging "Humantic Data," or data gathered from observing human agents to train and enhance their new AI Agents, creating a perfect synergy between human expertise and machine efficiency. This discussion is essential for anyone in the customer experience, contact center, or AI space looking to understand the latest trends and technologies shaping the industry. (00:00) Introduction (01:00) Unpacking "Humantic": How Human Behavior Trains AI (02:51) The Next Generation: Introducing Five9 AI Agents (03:47) Defining Agentic AI: Moving Beyond the Script (04:38) Building Trust: Security and Compliance in Agentic AI (07:23) The Future of CX: Human and AI Collaboration #Five9 #AgenticAI #Humantic #CustomerExperience #CCW #ContactCenterAI #LLM #ArtificialIntelligence

 72      0