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公式動画＆関連する動画 [Five9 and Vitalant AI In Real Life]
In this episode of Five9 AI in Real Life, Tim Crawford, CIO Strategic Advisor at AVOA, speaks with Sarina Swan, Senior Director of Customer Contact Center at Vitalant, about the real-world adoption of AI in a highly regulated healthcare environment.
The conversation explores how Vitalant is taking a measured, walk-crawl-run approach to AI, starting with self-service and virtual agents while navigating compliance, risk, and operational alignment. Sarina also shares her perspective on the future of AI in customer experience and leadership, and why calculated risk is essential to innovation.
Learn more about our customers: https://bit.ly/44El9aQ
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