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  公式動画＆関連する動画 [Not All AI Does the Same Job in Your Contact Center | Five9 AI Day]

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Not all AI in the contact center does the same job. At Five9 AI Day, Metrigy's Robin Gareiss broke down the three types of AI actually driving CX adoption today: 1️⃣ AI that improves humans: Agent assist tools that make people faster and smarter. It doesn't replace agents, it elevates them. 2️⃣ AI that automates work: Nearly 30% of customer interactions are now fully offloaded from humans, with AI also handling post-interaction tasks and front/back-office integration so nothing slips through the cracks. 3️⃣ AI that analyzes: Without analytics, you don't know if AI is actually improving humans, if a script needs to change, or if AI plus human is beating either alone. Watch the full session on demand: https://bit.ly/45Jt9H8 #Five9AIDay
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