Unlock the power of Generative AI to create valuable, accurate, and consistent call summaries for your contact center. In this Five9 TAMtorial, join Technical Account Manager, Rifat Ahmed, as he provides a step-by-step guide on how to configure and customize call summary prompts within Five9 GenAI Studio. Learn how to effectively instruct the AI model to generate non-biased, factual summaries of customer interactions. This tutorial covers everything from accessing the GenAI Studio in the Admin Console to crafting detailed freeform prompts that capture the essential elements of a call: the reason for the call, actions taken, and the final results or next steps. We'll also demonstrate how to ensure the output is neutral, masks personally identifiable information (PII), and is formatted for clarity and consistency. Whether you're an administrator, a contact center manager, or a technical professional, this video will provide you with the foundational skills to leverage Five9's Agent Assist and GenAI capabilities to improve agent efficiency and extract meaningful insights from your customer conversations. 01:01 - Accessing and Creating a New Prompt in GenAI Studio 01:44 - How to Write an Effective AI Call Summary Prompt 03:44 - Testing and Publishing Your Prompt #Five9 #GenAI #ContactCenter #AI #CallSummary #AgentAssist #CX #CustomerExperience #ArtificialIntelligence

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