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公式動画＆関連する動画 [Five9 TAMTorial: Five9 Reporting's "Agent Disconnects First" Feature]
Learn how to track and interpret the "Agent Disconnects First" metric in Five9 reporting to improve quality assurance and customer satisfaction across your contact center operations.
In this Five9 TAMTorial, Technical Account Manager Kim Cook walks through how Five9 records call terminations, where to locate the "AGENT DISCONNECTS FIRST" data column in custom agent reports, and how to accurately interpret boolean values.
0:00 - Introduction & Overview
0:35 - What is the "Agent Disconnects First" Metric?
1:16 - Five9 Reporting Walkthrough & Custom Report Setup
1:24 - Interpreting Boolean Report Values (1 vs. 0)
1:53 - Summary & Contacting Your Five9 TAM
#Five9 #CCaaS #ContactCenter #ContactCenterReporting #CallCenterManagement #CustomerExperience #TAMTorial #QualityAssurance
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