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公式動画＆関連する動画 [Five9 and IAA AI In Real Life]
Millicent McIntyre, MSOB, Sr. Director of Buyer Services at IAA, explores how her team is transforming CX with AI, from IVA to Agent Assist to quality management.
Millicent shares real-world results, including faster handle times, higher first-contact resolution rates, and exciting plans for agentic AI, all while tackling the big questions surrounding privacy, security, and job impact.
Learn more about our customers: five9.com/customers
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