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  公式動画＆関連する動画 [Scaling AI in Customer Service - Five9 and ServiceNow]

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What does it take to scale AI in customer service? At CCW, we sat down with Navya Reddy Pandiri from ServiceNow to discuss one of the biggest opportunities and challenges organizations face today. As Navya shared, successful AI starts with three essentials: - Trusted, connected data to provide meaningful context - Intelligent workflows that enable AI to take action, not just answer questions - Strong governance to ensure AI operates securely and compliantly The conversation also highlighted an important shift happening across the industry: moving beyond isolated AI features toward connected, domain-specific AI specialists that deliver real business outcomes.
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