公式動画ピックアップ
AAPL
ADBE
ADSK
AIG
AMGN
AMZN
BABA
BAC
BL
BOX
C
CHGG
CLDR
COKE
COUP
CRM
CROX
DDOG
DELL
DIS
DOCU
DOMO
ESTC
F
FIVN
GILD
GRUB
GS
GSK
H
HD
HON
HPE
HSBC
IBM
INST
INTC
INTU
IRBT
JCOM
JNJ
JPM
LLY
LMT
M
MA
MCD
MDB
MGM
MMM
MSFT
MSI
NCR
NEM
NEWR
NFLX
NKE
NOW
NTNX
NVDA
NYT
OKTA
ORCL
PD
PG
PLAN
PS
RHT
RNG
SAP
SBUX
SHOP
SMAR
SPLK
SQ
TDOC
TEAM
TSLA
TWOU
TWTR
TXN
UA
UAL
UL
UTX
V
VEEV
VZ
WDAY
WFC
WK
WMT
WORK
YELP
ZEN
ZM
ZS
ZUO
公式動画＆関連する動画 [Five9 and Mason Companies AI In Real Life]
Back-to-school season is one of the busiest times of year for retail, and great customer service can make all the difference.
In this episode of Five9 AI in Real Life, Jennifer Edwards, VP of Customer Experience at Five9, sits down with Nicole Darby, Director of Customer Care at Mason Companies, and one of our 2024 New Era of CX Award winners for Best Self-Service.
Nicole shares how Mason Companies is using chatbots and Intelligent Virtual Agents to handle surging seasonal demand, achieving a 46% deflection rate with chat automation while freeing agents to deliver more personalized support.
Learn more about our customers: www.five9.com/customers
54
0