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公式動画＆関連する動画 [Five9 and AdventHealth AI In Real Life]
In this episode of AI in Real Life, Jennifer Edwards, VP of Customer Experience at Five9, talks with Michael Guerrero, Director of IT Cloud Telephony at AdventHealth, about how AI is transforming healthcare contact centers.
They explore how AdventHealth is utilizing AI to streamline patient journeys, reduce handling time, enhance personalized care, and foster trust through a robust governance framework. The conversation highlights the balance between innovation, patient experience, and safety—showing how healthcare organizations can thoughtfully adopt AI to drive meaningful change.
Learn more about our customers' stories: five9.com/customers
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