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公式動画＆関連する動画 [Five9 TAMTorial: How to Report on Supervisor Call Monitoring in Five9]
In this Five9 TAMTorial, Technical Account Manager Kim Cook walks you through the process of reporting on supervisor call monitoring. Learn how to leverage the Call Segment report to effectively track coaching, training, and quality assurance functions within your contact center.
In this video, you'll learn:
1. A refresher on monitoring functions (Listen, Barge-in, and Whisper Coaching) in Supervisor Plus.
2. A step-by-step guide to building a custom Call Segment report from scratch.
3. How to configure the report to see who monitored a call, which agent was monitored, the type of monitoring used, and its duration.
This powerful reporting feature allows you to ensure compliance, verify that supervisors are meeting coaching quotas, and gain a clearer understanding of quality assurance activities across your team.
#Five9 #TAMTorial #ContactCenter #CCaaS #Supervisor #CallMonitoring #Reporting #QualityAssurance
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