“It doesn't matter how old you are, how young you are, how much money you have, you can go from being completely independent one day to relying on people to help you,” says Stephanie Feakes, a Senior Vulnerable Customer Standards Manager for HSBC in the UK. Vulnerability can affect our customers at any time. Bereavement, a new arrival, job loss, a house move, an abusive partner. Not every change of circumstance is obvious and it looks different for different people. That’s why colleagues like Stephanie do what they do: to ensure our customers feel safe, seen and included, whatever their circumstances. If you’re a vulnerable customer in the UK, please contact us via the link: https://grp.hsbc/6050BD4Hqp

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