Discover how emotionally intelligent AI is changing the way enterprises interact, decide, and operate in this conversation with Ted Shelton, Chief Operating Officer at Inflection AI. The episode unpacks the rise of empathetic systems—from redefining customer support to enabling more human-like collaboration across teams. Ted shares practical use cases around Pi, an AI assistant designed with emotional intelligence and explains how businesses can move beyond transactional AI to create more meaningful engagement. The discussion also covers strategies for overcoming legacy data issues, the value of private AI in regulated industries, and the leadership mindset required to embrace these shifts. Tune in for a grounded, real-world look at designing AI that understands not just what users ask—but how they feel. 1:10 What Emotional Intelligence in AI Looks Like 03:00 Training Pi to be Empathetic 03:55 How Inflection AI Differs from Traditional AI Platforms 06:05 Business Problems Suited for Empathetic AI 08:50 Democratizing Decision Support Beyond the C-Suite 10:15 Tackling Legacy Data Challenges 12:15 Organizational Assumptions that Need to Change 14:00 Critical Thinking, Creativity, and Collaboration with AI 18:20 Adaptability and the Human Role in a Tech World 20:00 Trust and Transparency in Automated Systems 23:00 Future of Emotionally Intelligent AI at the Edge 24:30 AI in Cars and Smart Environments 27:45 Why Companies Will Run Their Own AI Subscribe now to Intel on YouTube: https://intel.ly/3IX1bN2 About Intel: Intel, the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live. Founded in 1968 to build semiconductor memory products, Intel introduced the world's first microprocessor in 1971. This decade, our mission is to create and extend computing technology to connect and enrich the lives of every person on Earth. Connect with Intel: Visit Intel WEBSITE: https://intel.ly/Intel Follow Intel on X: https://intel.ly/Twitter Follow Intel on INSTAGRAM: https://intel.ly/Instagram Follow Intel on LINKEDIN: https://intel.ly/LinkedIn Follow Intel on TIKTOK: https://intel.ly/TikTok Designing Empathetic AI: The Future of Human-Centered Technology | Intel https://www.youtube.com/intel

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