Customer Due Diligence (CDD) is more than a regulatory checkbox—it can be a critical defense against financial crime and a cornerstone of trust in banking. In this episode of Risk Reframed, Moody’s Jill DeWitt, and PwC’s Jim Daly join host Alex Pillow to break down what CDD really means for banks, how it works day-to-day, and why it matters. They answer key questions like: - What are the main components of a strong CDD program? - How can working in siloes impact the effectiveness of CDD teams? - Why is it critical to train teams on how to do CDD, and why it matters? - Which regulations shape how banks approach CDD, and what effects do they have on day-to-day operations? - What common pitfalls should banks rethink when it comes to CDD? To connect on LinkedIn: Alex Pillow: https://www.linkedin.com/in/alex-pillow/ Jill DeWitt: https://www.linkedin.com/in/jill-m-dewitt/ Jim Daly: https://www.linkedin.com/in/jimddaly/ Additional resources: ACAMS website: https://www.acams.org/en Global Coalition to Fight Financial Crime website: https://www.gcffc.org/ Moody’s blog: Customer due diligence (CDD) in banks | Risk management and financial crime compliance: https://www.moodys.com/web/en/us/kyc/resources/insights/four-requirements-cdd-for-banks.html To learn more about Moody’s, please visit our website: https://www.moodys.com/web/en/us/kyc.html Visit here to get in touch: https://www.moodys.com/web/en/us/kyc/request-a-demo.html — we would love to hear from you. © 2026 Moody’s Corporation and/or its licensors and affiliates. All rights reserved. Go to www.moodys.com/pages/globaldisclaimer.aspx for complete legal terms and conditions governing use of Moody’s information made available in this video.

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